sgp liveFrequently Asked Questions

Creating an account on sgp live takes four steps. First, visit our site or download the Android app and click Open accountEnter your username, email address, mobile number, and a strong password, then accept our terms. Second, we send a verification code to your mobile number via SMS; enter this code to confirm your identity. Third, upload a government-issued ID (passport, driver's license, or national ID) and a recent selfie so we can verify your identity complies with local regulations. Fourth, choose your preferred deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer—and make your first deposit. Once complete, you can access all sgp live games: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton), and esports (Mobile Legends, Free Fire, PUBG Mobile).

During registration, you provide: username (3–20 characters), email address, mobile number (used for SMS verification and account recovery), and password (at least 8 characters, with uppercase, lowercase, number, and symbol). After account creation, verification requires a government-issued ID scan and a selfie photo to confirm your identity matches your account name. We use this information to comply with local gaming regulations and to prevent fraud. Your mobile number remains active for receiving SMS codes, withdrawal notifications, and support contact. All data is stored securely and encrypted. You can update your email or password anytime through account settings.

sgp live provides several account-management tools. You can view your account balance, transaction history, and active deposits in the Account section. Password change is available under Security settings. You can update your email address and verify a new phone number if you want to change it. Account statement and withdrawal history show all transactions. If you lose access to your account, use the Forgot password link on the login page; we send a reset code to your registered email. If you forget your registered email, contact our support team with your username and phone number. You can also temporarily restrict your account access or request a permanent account closure through support if you wish to stop using sgp live.

We aim to respond to all support queries within two business hours during operating hours. Live chat support is available through the app and website; responses via chat are typically fastest. For email queries submitted through the support ticket system, we respond within one business day. Account verification (ID upload and selfie review) typically completes within four business hours. Withdrawal requests are reviewed within one business day; once approved, funds transfer to your account via your chosen method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer—usually within one to two business days. Complex disputes or account investigations may take longer. You can check your ticket status anytime by logging into your account and viewing the Support section.

Depositing via local payment, online payment, or e-wallet is straightforward. Log into your sgp live account, go to the Deposit section, and select your preferred payment method. Enter the amount you wish to deposit. You are redirected to the payment provider's app or website; log in with your mobile banking, local payment, or online payment credentials and confirm the transaction. Once the payment processes, your balance updates instantly in sgp live. e-wallet, mobile banking, and local payment deposits are fee-free and typically confirm within seconds. If your payment fails, check that you have sufficient balance in your e-wallet and that your account is active. online payment, e-wallet, and mobile banking follow the same process. Bank transfers (local payment, online payment, e-wallet, mobile banking) require you to transfer funds to our designated bank account; your sgp live balance updates once the bank confirms receipt, usually within one to four hours depending on the bank.

sgp live does not charge fees on deposits made via local payment, online payment, e-wallet, mobile banking, local payment, or online payment. These methods are fee-free. Bank transfers (e-wallet, mobile banking, local payment, online payment) may incur standard bank transfer fees set by your bank, not by sgp live; we do not add fees. Withdrawals to e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking are fee-free. Bank withdrawals are also fee-free; your bank may apply a standard withdrawal fee depending on your account type. All deposits and withdrawals are processed at the full amount you request, with no hidden charges. If you see an unexpected fee, contact our support team to investigate.

If you have a promotion code from sgp live, enter it during account registration in the Promo Code field, or go to Account → Promotions after logging in and paste your code in the Add Promo Code section. Click Claim, and if the code is valid and active, the promotion applies to your account. Some codes are linked to specific events (Idul Fitri, Idul Adha, Imlek, Nyepi) or tournaments; check the code's expiry date and terms before claiming. If a code does not work, verify that you have entered it exactly as provided (codes are case-sensitive) and that the promotion has not expired. If you believe the code is valid but still does not work, contact our support team with the code and they will investigate.

Before your first session, review our Terms and Conditionswhich cover account eligibility, deposit and withdrawal policies, game rules for all product categories, dispute resolution, and jurisdiction restrictions. Familiarise yourself with the specific rules for the games you plan to use: for sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), rules cover bet settlement, odds changes, and cancellations; for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), rules explain gameplay, hand rankings, and payout calculations; for slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), rules detail paylines, bonus features, and how multipliers work; for esports markets (Mobile Legends, Free Fire, PUBG Mobile), rules define match types, forfeits, and settlement. All game rules are available in the Help or Rules section within sgp live. Read these before placing your first market entry to avoid misunderstandings.

sgp live operates only in jurisdictions where local law permits online gaming. We do not offer our services in regions where online wagering is prohibited. When you register, our system checks your location; if you are in a restricted jurisdiction, registration is blocked. Users in supported regions (including cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang, where local regulations permit) can access the full platform. Users accessing from prohibited jurisdictions must not create an account or deposit funds. If you are unsure whether sgp live is available in your area, see our Legal Notice page or contact support before registering. Jurisdiction rules can change; we recommend checking our legal page before each visit.